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Title: The Role of Servicescape and Social Interaction Towards the Experience of Customers and Employees in the Café Setting. A Study in Vietnam
Other Titles: Vai trò của không gian dịch vụ và tương tác xã hội đối với trải nghiệm của khách hàng và nhân viên trong cửa hàng coffee. Nghiên cứu ở Việt Nam
Authors: Tran, Xuan Quynh
Advisor: TOURNOIS, Nadine, Prof.
Keywords: Servicescape
Social interaction
Service experience
Customer satisfaction
Customer loyalty, Workspace
Job experience
Employee emotion and Job Satisfaction
Issue Date: 2020-12-10
Publisher: University of Côte d’Azur, Fance
Description: Doctoral thesis. Major: Management sciences; 381 pages.
Table of contents: Chapter 1.Introduction; Chapter 2.Experiential marketing and service experience; Chapter 3.Service environment; ...
Appears in Collections:Kinh tế

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