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http://tailieuso.udn.vn/handle/TTHL_125/10521| Title: | The Role of Servicescape and Social Interaction Towards the Experience of Customers and Employees in the Café Setting. A Study in Vietnam |
| Other Titles: | Vai trò của không gian dịch vụ và tương tác xã hội đối với trải nghiệm của khách hàng và nhân viên trong cửa hàng coffee. Nghiên cứu ở Việt Nam |
| Authors: | Tran, Xuan Quynh |
| Advisor: | TOURNOIS, Nadine, Prof. |
| Keywords: | Servicescape Social interaction Service experience Customer satisfaction Customer loyalty, Workspace Job experience Employee emotion and Job Satisfaction |
| Issue Date: | 2020-12-10 |
| Publisher: | University of Côte d’Azur, Fance |
| Description: | Doctoral thesis. Major: Management sciences; 381 pages. |
| Table of contents: | Chapter 1.Introduction; Chapter 2.Experiential marketing and service experience; Chapter 3.Service environment; ... |
| URI: | http://tailieuso.udn.vn/handle/TTHL_125/10521 |
| Appears in Collections: | Kinh tế |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| TranXuanQuynh.TT.pdf | Abstracts & Table of Contents | 5.1 MB | Adobe PDF | View/Open |
| TranXuanQuynh.TV.pdf | Fulltext | 6.33 MB | Adobe PDF | View/Open Request a copy |
| TranXuanQuynh.pdf | 554.97 kB | Adobe PDF | View/Open |
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