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Title: Service quality and Customer satisfaction of Internet Banking service in Vietnam
Other Titles: 越南網路銀行的服務品質 與消費者滿意度之關聯性研究
Chất lượng dịch vụ và sự hài lòng của khách hàng đối với dịch vụ ngân hàng trực tuyến tại Việt Nam
Authors: Lam, Thieu Linh
Advisor: Su, Ying-Yueh, Ph.D.
Keywords: Service quality
Customer satisfaction
Customer loyalty
Positive word-of-mouth
Internet Banking
Issue Date: 2014-06
Publisher: Chinese Culture University, Taiwan
Description: Master's thesis. Major: International trade; 96 pages
Table of contents: Chapter 1 Introduction; Chapter 2 Litrerature review; Chapter 3 Research methodology; ..
Appears in Collections:Quản trị kinh doanh

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