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http://tailieuso.udn.vn/handle/TTHL_125/7848| Title: | Service quality and Customer satisfaction of Internet Banking service in Vietnam |
| Other Titles: | 越南網路銀行的服務品質 與消費者滿意度之關聯性研究 Chất lượng dịch vụ và sự hài lòng của khách hàng đối với dịch vụ ngân hàng trực tuyến tại Việt Nam |
| Authors: | Lam, Thieu Linh |
| Advisor: | Su, Ying-Yueh, Ph.D. |
| Keywords: | Service quality Customer satisfaction Customer loyalty Positive word-of-mouth Internet Banking |
| Issue Date: | 2014-06 |
| Publisher: | Chinese Culture University, Taiwan |
| Description: | Master's thesis. Major: International trade; 96 pages |
| Table of contents: | Chapter 1 Introduction; Chapter 2 Litrerature review; Chapter 3 Research methodology; .. |
| URI: | http://tailieuso.udn.vn/handle/TTHL_125/7848 |
| Appears in Collections: | Quản trị kinh doanh |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| LamThieuLinh.TT.pdf | Abstract & Table of Contents | 1.02 MB | Adobe PDF | View/Open |
| LamThieuLinh.TV.pdf | Fulltext | 1.27 MB | Adobe PDF | View/Open Request a copy |
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