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Title: The empirical study about e-CRM: a case study of Viet Nam airlines
Authors: Nguyen, Thi Khanh Chi
Keywords: e-CRM
Service quality
Customer satisfaction
Vietnam Airlines
Issue Date: 2018
Publisher: The University of Danang
Description: The University of Danang, Journal of Science and Technology, No.06(127).2018; PP. 51 – 54
ISSN: 1859-1531
Appears in Collections:2018

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