Please use this identifier to cite or link to this item:
http://tailieuso.udn.vn/handle/TTHL_125/9006| Title: | The empirical study about e-CRM: a case study of Viet Nam airlines |
| Authors: | Nguyen, Thi Khanh Chi |
| Keywords: | e-CRM Service quality Customer satisfaction Loyalty Vietnam Airlines |
| Issue Date: | 2018 |
| Publisher: | The University of Danang |
| Description: | The University of Danang, Journal of Science and Technology, No.06(127).2018; PP. 51 – 54 |
| URI: | http://tailieuso.udn.vn/handle/TTHL_125/9006 |
| ISSN: | 1859-1531 |
| Appears in Collections: | 2018 |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| TheEmpircalStudy.TT.pdf | Abstract | 60 kB | Adobe PDF | View/Open |
| TheEmpircalStudy.TV.pdf | Contents | 422.94 kB | Adobe PDF | View/Open Request a copy |
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