Please use this identifier to cite or link to this item:
http://tailieuso.udn.vn/handle/TTHL_125/9006Full metadata record
| DC Field | Value | Language |
|---|---|---|
| dc.contributor.author | Nguyen, Thi Khanh Chi | - |
| dc.date.accessioned | 2018-09-21T10:52:18Z | - |
| dc.date.available | 2018-09-21T10:52:18Z | - |
| dc.date.issued | 2018 | - |
| dc.date.submitted | 2018 | - |
| dc.identifier.issn | 1859-1531 | - |
| dc.identifier.uri | http://tailieuso.udn.vn/handle/TTHL_125/9006 | - |
| dc.description | The University of Danang, Journal of Science and Technology, No.06(127).2018; PP. 51 – 54 | en |
| dc.language.iso | en | en |
| dc.publisher | The University of Danang | en |
| dc.source | The University of Danang | en |
| dc.subject | e-CRM | en |
| dc.subject | Service quality | en |
| dc.subject | Customer satisfaction | en |
| dc.subject | Loyalty | en |
| dc.subject | Vietnam Airlines | en |
| dc.title | The empirical study about e-CRM: a case study of Viet Nam airlines | en |
| dc.type | Article | en |
| Appears in Collections: | 2018 | |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| TheEmpircalStudy.TT.pdf | Abstract | 60 kB | Adobe PDF | View/Open |
| TheEmpircalStudy.TV.pdf | Contents | 422.94 kB | Adobe PDF | View/Open Request a copy |
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